Refund policy

Penguin Chillers Refund Policy:

Once your return has been authorized and examined, refunds will be issued to the payment method used for the original purchase within a timeframe of 14 days.

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Dundalk LeisureCraft Refund Policy:

Refunds will be issued after the product has been inspected and approved for return. The amount refunded will depend on the condition of the item upon inspection.

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Cyanna Valley Spas Refund Policy:

Refunds are typically processed within 10 to 14 business days following the receipt and inspection of your returned item.

Contact Information

For any order changes, cancellations, or return inquiries, please contact our customer service team (sales@backyardinnn.com or (605) 659-7847) with your order number. We strive to accommodate your needs and ensure a smooth process.