Return Policy
Penguin Chillers Return Policy:
To initiate a return, you need to submit your request within 30 days from the date your order was shipped.
All returns must be authorized in advance and should be in the same condition as received, along with all original packaging. A restocking fee of 20% will be deducted from the refund for all accepted returns.
You will be responsible for covering the costs of return shipping, and please note that the original shipping fees cannot be refunded. Returns for custom-made items and chillers are not permitted.
Dundalk LeisureCraft Return Policy:
Due to the significant expenses associated with returning items internationally, we typically do not accept returns. If you need to return a product, you must do so within 30 days of receiving your order.
If a return is authorized, please be aware that a 20% restocking fee will be charged. You will also be liable for the shipping fees to send the product back to our facility. Items must be returned in their original packaging and condition, and the final refund amount will be determined by Dundalk LeisureCraft following an inspection of the returned item.
Cyanna Valley Spas Return Policy:
Return requests must be submitted within 30 days after you receive your order.
Products should be in their original packaging and condition. A restocking fee of 15% will apply to all returns.
You are responsible for the cost of return shipping, and original shipping fees will not be refunded. Please note that custom orders cannot be returned.
Payment Methods
Discover, Mastercard, PayPal, American Express, Apple Pay, Visa, Shop Pay, Venmo
Contact Information
For any order changes, cancellations, or return inquiries, please contact our customer service team (sales@backyardinnn.com or (605) 659-7847) with your order number. We strive to accommodate your needs and ensure a smooth process.