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QUALITY CUSTOMER SUPPORT
Call: (605) 659-7847 or Email: sales@backyardinnn.com
AUTHORIZED DEALER OF ALL BRANDS
QUALITY CUSTOMER SUPPORT
Call: (605) 659-7847 or Email: sales@backyardinnn.com
AUTHORIZED DEALER OF ALL BRANDS
QUALITY CUSTOMER SUPPORT
Call: (605) 659-7847 or Email: sales@backyardinnn.com
AUTHORIZED DEALER OF ALL BRANDS
QUALITY CUSTOMER SUPPORT
Call: (605) 659-7847 or Email: sales@backyardinnn.com
AUTHORIZED DEALER OF ALL BRANDS
QUALITY CUSTOMER SUPPORT
Call: (605) 659-7847 or Email: sales@backyardinnn.com
AUTHORIZED DEALER OF ALL BRANDS

Policies

Welcome to our Policies Page. Below you will find detailed information about our Shipping Policy, Return and Refund Policy, and other important guidelines. These policies are designed to ensure transparency and a smooth shopping experience.


Return Policy

  • Penguin Chillers Return Policy:

    To initiate a return, you need to submit your request within 30 days from the date your order was shipped.

    All returns must be authorized in advance and should be in the same condition as received, along with all original packaging. A restocking fee of 20% will be deducted from the refund for all accepted returns.

    You will be responsible for covering the costs of return shipping, and please note that the original shipping fees cannot be refunded. Returns for custom-made items and chillers are not permitted.


    Dundalk LeisureCraft Return Policy:

    Due to the significant expenses associated with returning items internationally, we typically do not accept returns. If you need to return a product, you must do so within 30 days of receiving your order.

    If a return is authorized, please be aware that a 20% restocking fee will be charged. You will also be liable for the shipping fees to send the product back to our facility. Items must be returned in their original packaging and condition, and the final refund amount will be determined by Dundalk LeisureCraft following an inspection of the returned item.


    Cyanna Valley Spas Return Policy:

    Return requests must be submitted within 30 days after you receive your order.

    Products should be in their original packaging and condition. A restocking fee of 15% will apply to all returns.

    You are responsible for the cost of return shipping, and original shipping fees will not be refunded. Please note that custom orders cannot be returned.

Payment Methods

 

 

Discover, Mastercard, PayPal, American Express, Apple Pay, Visa, Shop Pay, Venmo

    Contact Information

    For any order changes, cancellations, or return inquiries, please contact our customer service team (sales@backyardinnn.com or (605) 659-7847) with your order number. We strive to accommodate your needs and ensure a smooth process.

     

    Refund Policy

    • Penguin Chillers Refund Policy:

      Once your return has been authorized and examined, refunds will be issued to the payment method used for the original purchase within a timeframe of 14 days.


      Dundalk LeisureCraft Refund Policy:

      Refunds will be issued after the product has been inspected and approved for return. The amount refunded will depend on the condition of the item upon inspection.


      Cyanna Valley Spas Refund Policy:

      Refunds are typically processed within 10 to 14 business days following the receipt and inspection of your returned item.

    Payment Methods

    Discover, Mastercard, PayPal, American Express, Apple Pay, Visa, Shop Pay, Venmo

    Contact Information

    For any order changes, cancellations, or return inquiries, please contact our customer service team (sales@backyardinnn.com or (605) 659-7847) with your order number. We strive to accommodate your needs and ensure a smooth process.

     

     

    Shipping Policy

    We offer various shipping options based on the product you order. All order cut offs are at 5 p.m. Mountain Standard Time. Please review the details below:

    Penguin Chillers Cold Therapy Chillers & Tubs (all variants) and Penguin Chillers Cold Therapy Chillers & Insulated Tubs (all variants):

    • Flat Rate: $367.10
    • Handling: Same or next business day; Monday-Friday fulfillment.
    • Transit: 5-6 days for delivery; shipped Monday-Friday.
    • Total Time: Expect delivery within 5-7 business days.

    Penguin Chillers Water Chillers (excluding commercial chillers):

    • Free Shipping
    • Handling: 1-2 business days; Monday-Friday fulfillment.
    • Transit: 2-3 days for delivery; shipped Monday-Friday.
    • Total Time: Delivery within 3-5 business days.

    Penguin Chillers Commercial Water Chillers:

    • Free Shipping
    • Handling: Same or next business day; Monday-Friday fulfillment.
    • Transit: 42-55 days for delivery; shipped Monday-Friday.
    • Total Time: Expect delivery within 6-8 weeks.

    Dundalk LeisureCraft Products:

    • Free Shipping
    • Handling: Same or next business day; Monday-Friday fulfillment.
    • Transit: 20-27 days for delivery; shipped Monday-Friday.
    • Total Time: Delivery within 3-4 weeks.

    Cyanna Valley Spas Products:

    • $1000 Shipping
    • Handling: Same-day fulfillment; Monday-Friday.
    • Transit: 14-21 days for delivery; shipped Monday-Friday.
    • Total Time: Delivery within 2-3 weeks.

    Penguin Chillers Cold Therapy Chillers (all variants) & Penguin Chillers 3/4HP for Ice Barrel (all variants):

    • Free Shipping
    • Handling: Same or next business day; Monday-Friday fulfillment.
    • Transit: 5-6 days for delivery; shipped Monday-Friday.
    • Total Time: Expect delivery within 5-7 business days.

    Receiving and Unloading Details

    Penguin Chillers:
    Customers are responsible for accepting and unloading their chillers. If you've ordered a larger unit, ensure you have the proper tools and support ready for a smooth delivery.

    Dundalk LeisureCraft:
    Your sauna will be delivered via truck to your curbside or driveway. Please be prepared to unload it, as the shipping service does not provide assistance. If your crate is under 92 inches, a lift gate will be used to lower it from the truck. For larger crates, you'll need to have your own equipment for unloading.

    Cyanna Valley Spas:
    We provide curbside delivery for all spas, and the delivery team will contact you to arrange a time. You'll be responsible for removing the spa from the truck, so have at least two helpers and the necessary equipment on hand.

    Upon arrival, inspect the spa for any damage. If you notice any issues, document them on the Bill of Lading (BOL) before signing and contact us immediately.


    General Shipping Information

    Penguin Chillers:
    Shipping fees for orders within the continental U.S. will be shown at checkout. For shipments to Alaska and Puerto Rico, please contact us for a quote. We do not offer international shipping directly, so international customers will need to arrange a freight forwarding service.

    Dundalk LeisureCraft:
    Your sauna will be securely packaged and shipped to your address. Curbside delivery requires you to unload the sauna, so make sure you're equipped for the task. Address changes made before shipping are free; however, changes made after shipment will incur a $250 fee. If you delay the scheduled delivery, storage fees may apply.

    Cyanna Valley Spas:
    We ship to locations across the continental U.S. For orders going to Alaska, Hawaii, or Puerto Rico, please contact us for more information on shipping costs. Orders are typically processed within 3-5 business days and shipped within 7-10 days. Custom orders may take longer.

    You'll receive tracking details once your order ships. Address changes are free before shipping, but after shipping, they will incur a $200 fee. We do not offer international shipping; use a freight forwarding service if needed.


    Warranty Shipping Policies

    Penguin Chillers:
    For warranty claims, the customer covers all shipping costs. We can offer a discounted return shipping label, but you'll still be responsible for the charge. If your claim is approved, we'll repair or replace the chiller and cover shipping back to you within the continental U.S.

    Dundalk LeisureCraft:
    You must cover all shipping costs for warranty returns. Make sure the product is securely packaged and insured to prevent damage during transit.

    Cyanna Valley Spas:
    Warranty returns are your responsibility. If your claim is approved, we'll cover the return shipping within the continental U.S. Ensure that the spa is properly packaged and insured for transit.


    Additional Shipping Notes

    Dundalk LeisureCraft:
    Refusing delivery and requesting rerouting or selling assistance will incur a 15% restocking fee, and you will be responsible for related shipping costs.

    Cyanna Valley Spas:
    If you refuse delivery, a 10% restocking fee will apply, and you'll be responsible for all related shipping and handling fees.

    Key Instructions for Receiving Large Shipments

    When your order includes smaller products, we rely on UPS and FedEx for delivery. However, larger items, such as bulky goods, will be sent through freight shipping. Since this method varies from typical parcel deliveries, there are a few essential things you need to know to ensure a smooth drop-off:

    For freight deliveries, items are typically placed on a pallet. The freight carrier will offload the pallet at your curb, and it will be your responsibility to transport the item to your preferred location, whether that's your garage, home, or backyard. Don't expect a scheduled delivery time in most cases. Some carriers may reach out with a specific delivery window, but often, you'll just receive a tracking number along with an estimated delivery day. Your shipping confirmation email will contain details on the delivery approach for your order. If your delivery service includes an appointment: You must be available to receive the shipment and sign for it when it arrives. Freight carriers typically use semi-trucks with liftgate services to assist in lowering your items to the curb. After delivery, you are responsible for moving the item from the curb to its final destination. We suggest having two or more people ready to help with the move.

    The freight company will use the phone number you provided at checkout to confirm your delivery appointment, so please make sure your contact details are accurate when placing your order.

    Contact Information

    For any order changes, cancellations, or return inquiries, please contact our customer service team (sales@backyardinnn.com or (605) 659-7847) with your order number. We strive to accommodate your needs and ensure a smooth process.

     

    Terms of Service


    OVERVIEW
    This website is operated by ShopWave LLC. Throughout the site, the terms “we”, “us” and “our” refer to ShopWave LLC. ShopWave LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    SECTION 1 - ONLINE STORE TERMS
    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    SECTION 2 - GENERAL CONDITIONS
    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
    Prices for our products are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)
    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Returns Policy.

    SECTION 7 - OPTIONAL TOOLS
    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKS
    Certain content, products and services available via our Service may include materials from third-parties.
    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    SECTION 10 - PERSONAL INFORMATION
    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    SECTION 12 - PROHIBITED USES
    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    SECTION 14 - INDEMNIFICATION
    You agree to indemnify, defend and hold harmless our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 15 - SEVERABILITY
    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    SECTION 16 - TERMINATION
    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    SECTION 17 - ENTIRE AGREEMENT
    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 18 - GOVERNING LAW
    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

    SECTION 19 - CHANGES TO TERMS OF SERVICE
    You can review the most current version of the Terms of Service at any time at this page.
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    Payment Methods

    Discover, Mastercard, Paypal, American Express, Apply Pay, Visa, Shop Pay, Venmo

    Contact Information

    For any order changes, cancellations, or return inquiries, please contact our customer service team (sales@backyardinnn.com or (605) 659-7847) with your order number. We strive to accommodate your needs and ensure a smooth process.

    This Privacy Policy describes how Backyardinnn collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

     

     

    Collecting Personal Information


    When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

     

    Minors


    The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us by email or phone, both are listed at the very bottom of this page to request deletion

     

    Sharing Personal Information


    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

     

    Behavioural Advertising


    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

     

     

     

    Using Personal Information


    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

     

     

    Retention


    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

     

    Automatic decision-making


    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
    We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information at the very bottom of this page.


    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA


    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us using the customer service email and phone number at the very bottom of this page.

     

    Cookies


    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

     

    Name Function Duration


    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    [highlight=transparent]_storefront_u Used to facilitate updating customer account information. 1min[/highlight]
    [highlight=transparent]_tracking_consent Tracking preferences. 1y[/highlight]
    [highlight=transparent]c Used in connection with checkout. 1y[/highlight]
    [highlight=transparent]cart Used in connection with shopping cart. 2w[/highlight]
    [highlight=transparent]cart_currency Used in connection with shopping cart. 2w[/highlight]
    [highlight=transparent]cart_sig Used in connection with checkout. 2w[/highlight]
    [highlight=transparent]cart_ts Used in connection with checkout. 2w[/highlight]
    [highlight=transparent]cart_ver Used in connection with shopping cart. 2w[/highlight]
    [highlight=transparent]checkout Used in connection with checkout. 4w[/highlight]
    [highlight=transparent]checkout_token Used in connection with checkout. 1y[/highlight]
    [highlight=transparent]dynamic_checkout_shown_on_cart Used in connection with checkout. 30min[/highlight]
    [highlight=transparent]hide_shopify_pay_for_checkout Used in connection with checkout. session[/highlight]
    [highlight=transparent]keep_alive Used in connection with buyer localization. 2w[/highlight]
    [highlight=transparent]master_device_id Used in connection with merchant login. 2y[/highlight]
    [highlight=transparent]previous_step Used in connection with checkout. 1y[/highlight]
    [highlight=transparent]remember_me Used in connection with checkout. 1y[/highlight]
    [highlight=transparent]secure_customer_sig Used in connection with customer login. 20y[/highlight]
    [highlight=transparent]shopify_pay Used in connection with checkout. 1y[/highlight]
    [highlight=transparent]shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value[/highlight]
    [highlight=transparent]storefront_digest Used in connection with customer login. 2y[/highlight]
    [highlight=transparent]tracked_start_checkout Used in connection with checkout. 1y[/highlight]
    [highlight=transparent]checkout_one_experiment Used in connection with checkout. session[/highlight]


    Reporting and Analytics

     

    Name Function Duration



    
    


    [highlight=transparent]_landing_page Track landing pages. 2w[/highlight]
    [highlight=transparent]_orig_referrer Track landing pages. 2w[/highlight]
    [highlight=transparent]_s Shopify analytics. 30min[/highlight]
    [highlight=transparent]_shopify_d Shopify analytics. session[/highlight]
    [highlight=transparent]_shopify_s Shopify analytics. 30min[/highlight]
    [highlight=transparent]_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min[/highlight]
    [highlight=transparent]_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min[/highlight]
    [highlight=transparent]_shopify_y Shopify analytics. 1y[/highlight]
    [highlight=transparent]_y Shopify analytics. 1y[/highlight]
    [highlight=transparent]_shopify_evids Shopify analytics. session[/highlight]
    [highlight=transparent]_shopify_ga Shopify and Google Analytics. session[/highlight]



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    Last updated: 9/21/24

     

    Contact


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